Introduction
This Privacy Policy explains how Sharp Hour Ltd collects, uses, stores, and protects personal data when you use Sharp Hour.
We process data in accordance with UK GDPR, the Data Protection Act 2018, and EU GDPR where applicable.
Data Controller
Sharp Hour Ltd
Company No. 12345678
Unit A, 82 James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom
Email: hello@sharphour.com
Data We Collect
- Account data: name, email, password hash, timezone, preferences
- Calendar data: availability, event types, booking details
- Payment data: billing name, address (processed by Stripe/Mollie — we do not store full card numbers)
- Usage data: logs, device info, IP address, cookies (see Cookie Policy)
- Guest data: names and emails of people who book via your booking pages
How We Use Data
- Provide and improve the Service
- Process payments and send invoices
- Send service notifications and reminders
- Comply with legal obligations
- Prevent fraud and abuse
Legal Basis
We rely on: (a) contract performance; (b) legitimate interests (security, analytics); (c) consent where required (marketing cookies); and (d) legal obligation.
Retention
Account data is retained while your account is active and for up to 24 months after deletion for legal and backup purposes, unless longer retention is required by law.
Your Rights
You have rights to access, rectify, erase, restrict, port, and object to processing. Contact us to exercise these rights. You may lodge a complaint with the ICO (ico.org.uk).
Security
We use encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method is 100% secure; report concerns to support@sharphour.com.
Contact
Data protection enquiries: hello@sharphour.com